Terms of Service

1. Agreement to Terms

These Terms govern your access to and use of DealsFlow, including any related software, applications, integrations, and documentation. By accessing or using DealsFlow, you agree to be bound by these Terms.

2. Definitions

• “User” means an individual who registers for and uses DealsFlow, whether as an individual agent or as a member of an organization.
• “Organization” means a real estate agency, brokerage, or team that subscribes to DealsFlow for multiple users.
• “Contact” means any individual (client, lead, landlord, tenant) whose data is managed within DealsFlow.
• “Content” means any data, information, documents, images, or materials uploaded to, generated by, or transmitted through DealsFlow.
• “Deal” means a real estate transaction tracked through the DealsFlow pipeline.
• “Listing” means a property listing created and managed within DealsFlow.

3. Eligibility

To use DealsFlow, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using the service under applicable law, including DIFC law, UAE federal law, and any applicable sanctions regulations
• Provide accurate and complete registration information
• Hold a valid RERA broker registration or be associated with a licensed brokerage (for full access to RERA compliance features)

4. Account Registration and Security

4.1 Account Creation. To access DealsFlow, you must create an account by providing accurate and complete information. You agree to update your information promptly if it changes.

4.2 Account Security. You are responsible for maintaining the confidentiality of your account credentials. You agree to use a strong, unique password, not share your credentials with unauthorized parties, notify us immediately of any unauthorized access, and accept responsibility for all activities under your account.

4.3 Account Termination. We reserve the right to suspend or terminate your account if we believe you have violated these Terms, engaged in fraudulent or illegal activity, or posed a risk to the security or integrity of DealsFlow.

5. License and Access Rights

5.1 Limited License. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use DealsFlow for your internal business purposes.

5.2 Restrictions. You agree not to:

• Copy, modify, or create derivative works of DealsFlow
• Reverse engineer, decompile, or disassemble any part of the service
• Rent, lease, sell, sublicense, or commercially exploit access to DealsFlow
• Use the service for any unlawful purpose
• Interfere with or disrupt the service or its infrastructure
• Use automated systems (bots, scrapers) without prior written permission
• Circumvent security measures, access controls, or usage limits
• Access DealsFlow on behalf of a competitor for benchmarking purposes

6. User Content and Data

6.1 Your Content. You retain ownership of all Content you upload to DealsFlow. By uploading Content, you grant us a worldwide, non-exclusive license to use, store, process, and transmit your Content solely to provide the service.

6.2 Responsibility. You are solely responsible for the accuracy, legality, and appropriateness of your Content. You represent that you have the right to upload and use the Content, that it does not infringe third-party rights, and that it complies with applicable laws including the DIFC Data Protection Law 2020.

6.3 Data Protection. You acknowledge that you are responsible for ensuring you have an appropriate lawful basis for collecting personal data from your contacts and clients. Keyflow processes personal data in accordance with the Privacy Policy, which forms part of these Terms.

7. Fees and Payment

7.1 Subscription Fees. Use of DealsFlow beyond the free tier requires payment of subscription fees as specified in your selected plan. Fees are billed in advance on a monthly or annual basis.

7.2 Payment Terms. You agree to provide valid payment information and authorize us to charge your payment method. All fees are non-refundable except as required by applicable law.

7.3 Price Changes. We may change our fees upon 30 days' written notice. Continued use after a price change constitutes acceptance.

7.4 Taxes. All fees are exclusive of applicable taxes, including UAE Value Added Tax (VAT). You are responsible for payment of all applicable taxes.

8. Intellectual Property Rights

DealsFlow, including all software, designs, text, graphics, logos, and other materials (excluding your Content), is owned by Keyflow Technology Ltd and protected by copyright, trademark, and other intellectual property laws of the DIFC, the UAE, and international treaties.

“Keyflow”, “DealsFlow”, and our logos are trademarks of Keyflow Technology Ltd. You may not use our trademarks without prior written permission.

9. Third-Party Services and Integrations

DealsFlow may integrate with third-party services, including:

• Property portals (PropertyFinder, Bayut) for listing publishing and lead ingestion
• Government systems (RERA, DLD) for regulatory compliance verification
• Payment processors for subscription billing

Your use of third-party services through DealsFlow is subject to those providers' terms. We are not responsible for the availability, accuracy, or content of third-party services.

10. Service Availability and Support

We strive to provide reliable service availability but do not guarantee uninterrupted access. DealsFlow may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control. Material changes to core functionality will be communicated at least 30 days in advance.

Technical support is provided via email at support@keyflowae.com during business hours (Sunday through Thursday, 9:00 AM to 6:00 PM GST).

11. Prohibited Conduct

You agree not to:

• Use DealsFlow for any illegal purpose or in violation of applicable laws, including DIFC law, UAE federal law, RERA regulations, and data protection laws
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to the service or other users' accounts
• Harass, abuse, threaten, or harm other users or their contacts
• Impersonate any person or entity
• Collect personal information about other users without consent
• Violate data protection or privacy laws, including the DIFC Data Protection Law 2020
• Use DealsFlow in a manner that could damage, disable, or impair the service

12. Data Retention and Deletion

Active Accounts: While your account is active, we retain your Content and data as necessary to provide the service.

Account Termination: Upon termination, we retain your data for 30 days to allow for reactivation. After 30 days, Content is securely deleted or anonymized, except as required by law.

Legal Retention: Certain data is retained beyond account termination as required by law:

• Audit logs: 7 years minimum (DIFC regulatory requirement)
• Consent records: 7 years minimum (DIFC accountability requirement)
• Deal and transaction records: 7 years (RERA and DIFC requirements)

Data Export: You may request an export of your data at any time through Settings > Privacy or by contacting privacy@keyflowae.com. We will fulfil requests within 30 days.

13. Privacy and Data Protection

Our collection, use, and protection of personal data is governed by the DealsFlow Privacy Policy, which is incorporated into these Terms by reference.

By using DealsFlow, you acknowledge that personal data may be transferred to processors outside the DIFC with appropriate safeguards (Standard Contractual Clauses) in place as described in the Privacy Policy.

14. Disclaimers and Warranties

15. Limitation of Liability

16. Indemnification

You agree to indemnify, defend, and hold harmless Keyflow Technology Ltd, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses arising out of or related to:

• Your use of DealsFlow
• Your violation of these Terms
• Your violation of any law or regulation, including data protection laws
• Your Content or data you upload or transmit
• Your infringement of any third-party rights
• Your failure to obtain necessary consents from contacts and clients

17. Termination

By You: You may terminate your subscription at any time through your account settings or by contacting support@keyflowae.com. Termination does not relieve you of payment obligations for the current billing period.

By Us: We may suspend or terminate your access immediately if you materially breach these Terms, your payment is overdue by more than 15 days, we are required to do so by law, or your use poses a security risk.

Effect: Upon termination, your right to use DealsFlow immediately ceases. Data retention provisions (Section 12) apply. Provisions that by their nature should survive termination will survive.

18. Dispute Resolution and Governing Law

Governing Law: These Terms are governed by and construed in accordance with the laws of the Dubai International Financial Centre (DIFC).

Jurisdiction: Disputes are subject to the exclusive jurisdiction of the DIFC Courts.

Informal Resolution: Before filing any formal dispute, you agree to contact legal@keyflowae.com to seek informal resolution. We will attempt to resolve any dispute within 30 days.

19. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will notify you by email or through DealsFlow at least 30 days before the changes take effect. Your continued use after the effective date constitutes acceptance.

20. General Provisions

Entire Agreement: These Terms, together with the Privacy Policy and any subscription agreement, constitute the entire agreement.

Severability: If any provision is unenforceable, the remaining provisions remain in full force.

Waiver: Failure to enforce any provision does not waive the right to enforce it in the future.

Assignment: You may not assign these Terms without our consent. We may assign without restriction in connection with a merger or acquisition.

Force Majeure: We are not liable for failures due to causes beyond reasonable control, including natural disasters, war, pandemics, power failures, or third-party service outages.

Notices: Notices to us should be sent to legal@keyflowae.com. Notices to you will be sent to the email address on your account.

21. Contact Information